Quality Guarantee
If an order arrives with a verified quality or fulfillment issue, Fitversal will review it and provide an eligible resolution. This guide explains what to send and when to contact us.
When to contact us
Arrival issues: within 7 days of delivery
Contact Fitversal within 7 days of delivery if an item arrives damaged or defective, if the wrong item was sent, if an item is missing, or if there is a verified print or finish issue.
Construction issues: within 30 days of delivery
Certain workmanship concerns may be reviewed within 30 days of delivery when the item has been worn normally and cared for according to its label. Examples include a seam or stitching failure that was not caused by snagging or abrasion, or a zipper or drawcord component that fails because of a manufacturing issue.
What this guarantee covers
- Verified manufacturing or construction defects
- Incorrect or missing items
- Verified print or finish defects, when applicable
- Eligible damage present when the order arrives
What is not considered a product defect
- Normal wear over time, including ordinary pilling, fading, stretching, or minor loose threads
- Snags, abrasion, stains, odors, pet damage, accidents, or alteration
- Damage caused by washing, drying, heat, bleach, or care that conflicts with the garment label
- Personal fit or sizing preference
- Minor color differences caused by lighting or screen settings
Final Sale items are not eligible for a preference-based return, but they may still be reviewed for an eligible arrival issue reported within 7 days.
What to include with a claim
- Your order number and delivery date, if available
- A short description of the issue
- A clear photo of the full item and a close-up of the issue
- A photo of the tag or label area
- For a wrong, missing, or transit-damaged item, a photo of the package and shipping label when relevant
Additional photos or a return for inspection may be requested when the issue cannot be verified from the first submission. Please wait for return instructions before sending an item.
Resolution options
When a claim is approved, Fitversal will provide an appropriate resolution based on the issue and product availability. This may be a replacement, store credit, or refund. One resolution is available for each eligible item.
Fair review
Claims are reviewed consistently to protect customers and prevent misuse. Incomplete or conflicting evidence may delay a decision, and a claim may be denied when the issue is not covered or cannot be verified.
Submit a claim
Contact Fitversal Support or email support@fitversal.com with the information listed above. For the fastest review, submit the claim within the applicable 7-day or 30-day window.