Quality Guarantee

At Fitversal, quality is non-negotiable. Every piece is expected to arrive in excellent condition and match what was ordered. If there is a verified quality issue, we will resolve it under this Quality Guarantee.

This policy is designed to protect genuine customers while preventing misuse.

Claim Windows (Strict)

7-Day Arrival Claim Window (Required)

All arrival-related issues must be reported within 7 days of delivery:

  • Item arrived damaged
  • Item arrived defective
  • Incorrect item received
  • Missing item(s) from order
  • Print/finish issue (when applicable)

Claims submitted after 7 days may be denied due to verification limitations.

30-Day Construction Claim Window (Limited)

Certain verified workmanship issues may be reviewed within 30 days of delivery, only if the item has been used under normal wear and cared for correctly.

Examples (when verified):

  • seam or stitching failure not caused by snagging/abrasion
  • hardware failure (zipper/drawcord component) due to manufacturing defect

What’s Covered (When Verified)

Fitversal will resolve verified issues that are clearly caused by:

  • manufacturing defect
  • construction error
  • incorrect fulfillment (wrong/missing item)
  • confirmed print/finish defect (when applicable)

What’s NOT Covered (No Exceptions)

Normal Wear & Tear

Not covered:

  • pilling
  • fading
  • stretching
  • shrinkage
  • minor loose threads
  • fabric snags
  • abrasion from friction (gym equipment, velcro, rough surfaces)
  • wear from repeated use over time

Damage From Care, Misuse, or Accidents

Not covered:

  • washing/drying outside care instructions
  • heat damage (hot dryer, ironing prints/graphics)
  • bleach/harsh chemicals
  • alterations/tailoring
  • pet damage
  • stains, odors, or hygiene issues

Fit / Sizing Preference

Fit preference is not a defect. Size guidance is provided to reduce confusion, but personal fit preference does not qualify as a quality claim.

Color & Screen Variation

Slight color variation can occur due to lighting and screen settings and is not considered a defect.

Final Sale

Final Sale items are not eligible for returns/exchanges for preference reasons.
They are only eligible for verified arrival issues submitted within 7 days.

Evidence Required (Mandatory)

To protect customers and prevent fraud, all claims require:

  1. Order number
  2. Clear photos showing the issue
  3. Photo of the full item (not just a close-up)
  4. Photo of the tag/label area
  5. For arrival damage/wrong item: photo of packaging + shipping label

If photos do not clearly show the issue, we may request additional proof or deny the claim.

Inspection & Return Requirement

Fitversal may require the item to be:

  • returned for inspection, or
  • verified through additional photos

If a return is required:

  • items must be unworn, unwashed, and in original condition (unless the claim is an arrival defect discovered immediately)
  • items returned with stains, odors, hair, or signs of wear may be denied
  • if denied, the item may be shipped back at the customer’s expense

Resolution Options (Fitversal Discretion)

If your claim is approved, Fitversal will choose one resolution:

  • replacement (same item, same color/size when available)
  • store credit
  • refund (when replacement is not available or appropriate)

Resolution method is determined by Fitversal based on verification, inventory, and issue type.

Limits & Abuse Prevention (Critical)

To prevent exploitation:

  • Fitversal may limit claims to one resolution per order per item.
  • Repeated claims across multiple orders may be denied and may result in account restrictions.
  • Claims with inconsistent, incomplete, or suspicious evidence may be denied.
  • Fitversal reserves the right to refuse service in cases of suspected fraud, abuse, or chargeback threats.

Chargebacks & Disputes

If a chargeback is filed before we have a chance to resolve a claim through Support, Fitversal may pause the claim process until the dispute is closed. We strongly recommend contacting Support first for the fastest resolution.

How to Submit a Claim

Email support@fitversal.com with:

  • Order number
  • Photos (as listed above)
  • A brief description of the issue
  • Date of delivery (if available)

Important: Claims must be submitted within the time windows outlined above.

Policy Updates

Fitversal may update this policy at any time. The version active at the time of purchase generally applies, unless required otherwise by law.