This page explains Fitversal’s current shipping process, published estimates, rates, tracking, split shipments, address responsibilities, and delivery support. Shipping options shown at checkout are the final options available for a specific order and destination.
Shipping rates
- U.S. Economy shipping on orders under $100:** $5.95.
- FREE U.S. Economy shipping on orders of $100 or more.**
- Canada Economy International shipping:** $9.95.
Fitversal currently offers free U.S. Economy shipping on eligible orders of **$100 or more**. Orders below $100 are charged the standard **$5.95 U.S. Economy shipping rate**. Discounts or other adjustments that reduce the qualifying order value below $100 may cause the standard shipping charge to apply.
Some products, destinations, package weights, or fulfillment locations can use different rates. The exact shipping charge shown before payment at checkout is the final rate available for that order.
Processing time
Processing is the time required to prepare an order before carrier transit begins. Most orders are prepared within **3–7 business days**, excluding holidays. Product type, order volume, launch periods, production schedules, and fulfillment-partner schedules can require additional time.
A business day generally means Monday through Friday, excluding applicable holidays. An order placed late in the day, on a weekend, or on a holiday may begin processing on the next business day.
Transit and estimated delivery
For many orders, carrier transit is approximately **7–9 business days after shipment**. A typical total estimate can therefore be approximately **10–16 business days from purchase**.
These are estimates, not guarantees. Weather, carrier operations, destination, address issues, customs, peak periods, and events outside Fitversal’s reasonable control can affect delivery.
International orders
Where international checkout is available, delivery timing and rates vary by destination. Customs, duties, taxes, brokerage, or import charges can apply depending on the destination and applicable law. Unless checkout expressly states otherwise, the customer is responsible for charges assessed by the destination country or carrier.
Tracking
Tracking is sent when the shipment is ready with the carrier. Tracking may take time to show the first carrier scan. You can also use the [Fitversal tracking page](/pages/track-my-order).
Split shipments
Items prepared from different locations or on different schedules may arrive in separate packages. Each shipment can receive its own tracking information. A split shipment does not necessarily mean part of the order is missing.
Address accuracy and changes
Customers are responsible for reviewing the shipping address before checkout. If you notice an error, contact [support@fitversal.com](mailto:support@fitversal.com) immediately with the order number. Address changes cannot be guaranteed after processing or fulfillment begins.
If a package is returned because the address supplied at checkout was incomplete, incorrect, refused, or otherwise undeliverable for reasons not caused by Fitversal, additional shipping charges may apply before reshipment.
Marked delivered but not received
If tracking shows delivered but you cannot locate the package, first check the delivery location, household members, building staff, nearby safe locations, and the carrier’s delivery details. If it remains missing, contact the carrier and then [Fitversal's Support Page] with your order number and tracking information so the available next steps can be reviewed.
Tracking has stopped updating
If tracking has not updated for approximately seven days, contact Fitversal Support with the order number and tracking number. We may ask you to allow additional carrier investigation time depending on the shipment status.
Shipping charges and returns
Original shipping charges are non-refundable unless required by law or specifically stated otherwise. Approved returns can also be subject to return-label or return-shipping costs under the current [Returns & Exchanges](/pages/returns-exchanges) policy.
Questions
For shipping help, use [Fitversal Support Page]or email [support@fitversal.com]