Returns & Exchanges
At Fitversal, we want you to love the pieces you receive just as much as we love creating them. We stand behind our quality and will always make things right when an order arrives with an issue. Please read this policy carefully to ensure a smooth support and resolution process.
Resolution Promise (Quality Issues)
If your order arrives with any of the following issues, Fitversal will resolve it with a replacement or refund when eligible:
- Item arrived damaged
- Item arrived defective
- You received an incorrect item
- There is a print / finish issue (when applicable)
Our goal is simple: if we made a mistake or something arrives wrong, we fix it.
Important Claim Window (7 Days)
To ensure we can verify and resolve issues properly, you must contact us within 7 days of delivery for any eligible issue listed above.
If more than 7 days have passed since your package was marked delivered, your request may be denied due to verification and carrier limitations.
Return / Exchange Requests (Non-Quality Issues)
If your request is not related to damage, defect, or incorrect item (examples: sizing preference, change of mind), we handle these requests case-by-case through Support.
Approval is not guaranteed and depends on:
- Item condition
- Time since delivery
- Product type
- Stock availability (for size swaps)
Exchanges
If an exchange is approved:
- Exchanges may only be requested for the same item in an alternate size (when available).
- If an exchange cannot be completed due to stock limitations, a refund may be issued once the original item is returned and approved (if applicable).
Return Standards and Conditions
If a return is approved, items must meet the following conditions to qualify:
Items Must Be:
- Unworn and unwashed
- Not put through a dryer
- Free of stains, markings, or residue (including deodorant)
- Free of strong odors (smoke, cologne, detergent, scented sprays, body odor)
- Free of hair (animal or human)
- Free of glitter, powder, skin cells, or other debris
- Free of pilling
- Returned in the same condition received
If an item does not meet these standards upon inspection, the return may be denied and the item may be sent back.
Non-Returnable Items (Hygiene & Safety)
For hygiene reasons, we cannot accept returns or exchanges on:
- Underwear
- Socks
- Bodysuits
- Face masks
- Any intimate or hygiene-sensitive items (when applicable)
Swimwear
Swimwear may only be eligible if:
- The original liner is still attached, and
- The item is unworn/unwashed and meets the return standards above
Fitversal Tags
Many items include Fitversal tags. If a return is approved, tags must be:
- Attached
- Untampered
- In original condition
Returns with missing or removed tags may be denied.
Shipping Costs
Return Shipping
If a return is approved, return shipping costs may apply.
Where applicable, the return label cost may be deducted from your refund.
Original Shipping Costs
Original shipping fees (if paid) are non-refundable.
Incorrect, Missing, or Damaged Items
If your order arrives with an issue, contact us within 7 days of delivery.
Include in Your Request:
- Your order number
- A short description of the issue
- Clear photos showing:
- The item issue (damage/defect/print/incorrect item)
- The shipping label on the package (if relevant)
- Any packaging damage (if relevant)
This helps us resolve faster and prevents delays.
Return Deadlines
- Requests must be submitted within the 7-day claim window for eligible quality issues.
- If a return is approved for other reasons, your Support ticket will include the exact deadline for sending it back.
- Returns delivered outside of the approved window may be denied.
Final Sale Items
Items marked Final Sale are not eligible for return or exchange unless they arrive:
- damaged
- defective
- or incorrect
Final Sale items are still covered under our Resolution Promise for eligible issues.
How to Start a Return / Claim
To start a request, click the link below:
If you need help, contact us at: HERE