Returns & Exchanges

We want every Fitversal order to arrive as expected. Review the terms below before starting a return, exchange, or quality claim.

Quality and fulfillment issues

If an item arrives damaged, defective, incorrect, or with a verified print or finish issue, Fitversal will provide an eligible replacement or refund.

7-day arrival claim window

Contact us within 7 days of delivery for an arrival-related issue. Requests submitted later may be denied when the issue can no longer be reliably verified.

Include your order number, a short description, and clear photos of the item. For a missing, incorrect, or transit-damaged item, include the package and shipping label when relevant.

Returns for sizing or change of mind

Requests that are not related to damage, defect, or an incorrect item are reviewed case by case. Approval is not guaranteed and depends on the item’s condition, the time since delivery, the product type, and available stock.

Exchanges

If approved, an exchange is limited to the same item in another available size. If that exchange cannot be completed, an eligible refund may be issued after the original item is returned and approved.

Return condition

An approved return must be in the same condition in which it was received. The item must be:

  • Unworn, unwashed, and not put through a dryer
  • Free of stains, markings, deodorant, residue, strong odors, hair, glitter, powder, pilling, or other signs of use
  • Returned with original Fitversal tags attached and untampered, when tags were included

A return that does not meet these standards may be denied and may be sent back to the customer.

Non-returnable items

For hygiene and safety reasons, returns or exchanges are not accepted for underwear, socks, bodysuits, face masks, or other intimate and hygiene-sensitive items.

Swimwear is eligible only when the original liner remains attached and the item is unworn, unwashed, and otherwise meets the return standards above.

Shipping costs

  • Return shipping costs may apply to an approved return.
  • When a return label is provided, its cost may be deducted from the refund.
  • Original shipping charges are non-refundable.

Return deadlines

  • Arrival-related quality and fulfillment claims must be submitted within 7 days of delivery.
  • For any other approved return, the support confirmation will state the deadline for sending the item back.
  • An item received outside the approved return window may be denied.

Final sale items

Items marked Final Sale are not eligible for a preference-based return or exchange. They remain eligible for review if they arrive damaged, defective, or incorrect and the issue is reported within the 7-day claim window.

Start a request

Use the Fitversal Returns & Exchange Center to find your order and submit a request. If you need help, contact Fitversal Support or email support@fitversal.com.