Returns & Exchanges
At Fitversal, we want you to love the pieces you receive just as much as we love creating them. However, if for any reason your order doesn't work out as planned, we offer a 30-day return window for eligible items. Please read our policy carefully to ensure a smooth return process.
30-Day Returns:
We have a 30-day return window for all items on our site (excluding items discounted 30% or more and final sale products). This return window begins once your package has been delivered to you.
If you receive an incorrect item, are missing an item from your order, or an item is damaged in any way, please submit a ticket to our Support Team immediately. Failure to notify our Support Team promptly may result in your item being subject to our standard Returns Policy and any associated costs.
Return Standards and Conditions:
We gladly accept returns for both refunds and exchanges, subject to the following conditions:
- Exchanges: Exchanges can only be requested for the same item in alternate sizes. If your exchange cannot be completed due to unavailable stock or a different item is requested, a refund will be issued.
- Return Verification: By adding return items to your return, you verify that you have received and intend to return the selected items.
Items Must Be:
- Unwashed and not put through a dryer.
- Free of animal/human hair.
- Free of glitter, powder, skin cells, or other matter.
- Free of pilling.
- Free of strong odors or smells such as smoke, cologne, detergent, scented sprays, or body odor.
- Free of markings or stains, including deodorant.
For hygiene reasons, we cannot accept returns or exchanges on the following items:
- Water bottles
- Face masks
- Underwear
- Bodysuits
- Socks
Fitversal Tags:
Many of our items include Fitversal tags. Please ensure these tags are attached, as returns with missing tags will be subject to denial.
Shipping Costs:
- Return Shipping: At this time, we do not cover the cost of return shipping. For domestic US customers, the label cost will be deducted automatically from the product(s) you are returning through our returns portal.
- Original Shipping Costs: If you are returning your entire order, please note that the original shipping costs will not be refunded.
Return Deadlines:
- Any returns that are delivered outside of 30 days from the delivery date of your order may be subject to denial. If your return is delayed unexpectedly, please contact our Support Team.
- If your return is denied, we will notify you via email. Your order will then be reshipped to you within 4-7 business days.
Sale and Final Sale Items:
- Items discounted 30% or more and items marked as final sale are considered final sales and cannot be returned for a refund or exchange.
- Although ineligible for returns, items marked as final sales are still covered under our Warranty Policy.
How to Start a Return:
If you need to start a return, click on the link below. For additional assistance, please contact us, and we'll be happy to help.
Returns & Exchange Center