Returns & Exchanges

We want each Fitversal order to arrive as expected. This page explains returns and exchanges, quality issues, item-condition standards, final-sale items, shipping costs, and deadlines. Nothing on this page limits rights that cannot lawfully be limited.

Orders placed before this policy update: The return terms disclosed when your order was placed continue to apply. This update does not remove any rights under applicable law.

1. Arrival-related quality and fulfillment issues

If an item arrives damaged, defective, incorrect, missing, or with another fulfillment issue, contact Fitversal as soon as possible, preferably within 7 days of delivery. Reporting an issue after seven days does not automatically remove rights under applicable law or terms promised when the order was placed.

Include the order number, a short description, and clear photographs when available. When relevant, include the full item, close-up of the issue, tags or labels, package, and shipping label. Prompt documentation helps us review what happened and determine an appropriate resolution.

2. Construction concerns after delivery

Certain workmanship concerns may be reviewed under the Quality Guarantee within the period stated there. Normal wear, accidental damage, misuse, care damage, or personal fit preference are not the same as a verified construction defect.

3. Returns for sizing or change of mind

For eligible items, you may request a sizing or change-of-mind return within 30 calendar days after delivery. A return requested within that window will be accepted under this policy if the item meets the condition requirements below and was not clearly identified as Final Sale before purchase. Any applicable rights under law or terms agreed at purchase remain unaffected.

Use the Returns & Exchange Center or contact Fitversal for authorization and return instructions before sending the item back. A timely return request remains timely even if Fitversal sends shipping instructions after the 30-day request window. Requests made after 30 days may be considered case by case, unless an earlier purchase agreement or applicable law provides otherwise. An item sent without authorization may be delayed or returned to the sender.

4. Exchanges

For an eligible item returned within the 30-day request window, you may request an exchange for the same product in another available size or variant. Exchange inventory is not guaranteed. If the requested variant is unavailable, contact Fitversal about an eligible return and refund instead. Items clearly marked Final Sale before purchase are excluded from preference-based exchanges, subject to applicable law and rights for nonconforming goods.

5. Return condition

Unless the return concerns a defect or fulfillment issue that prevents these conditions from being met, an eligible sizing or change-of-mind return must be:

• Unworn beyond reasonable try-on.
• Unwashed and not put through a dryer.
• Free from stains, markings, deodorant, makeup, residue, strong odors, smoke, hair, glitter, powder, or other signs of use.
• Free from customer-caused damage, snagging, abrasion, alteration, or excessive wear.
• Returned with original Fitversal and size tags attached and untampered when tags were supplied.

Items that do not meet these conditions may be ineligible for a preference-based return. This does not restrict remedies for damaged, defective, incorrect, or otherwise nonconforming items where applicable.

6. Hygiene-sensitive and non-returnable items

Where clearly identified before purchase, underwear, socks, bodysuits, face masks, and other intimate or hygiene-sensitive products are excluded from sizing or change-of-mind returns unless required by law or the item has a covered defect. Swimwear is eligible for a preference-based return only when the original hygiene liner remains attached, the item has not been worn beyond reasonable try-on, and all other applicable return conditions are met.

7. Final Sale and discounts of 30% or more

Items discounted by 30% or more may be designated Final Sale. This exclusion applies to sizing and change-of-mind returns or exchanges only if the item was clearly marked Final Sale before purchase. A discount of 30% or more without clear Final Sale notice before purchase does not, by itself, remove eligibility under the 30-day return policy. Final Sale does not remove rights relating to damaged, defective, incorrect, or otherwise nonconforming items, or rights under applicable law or the terms promised for an earlier purchase.

8. Return shipping and original shipping charges

• Return shipping costs may apply to an eligible sizing or change-of-mind return.
• If Fitversal provides a return label, the label cost may be deducted from the refund where permitted and disclosed.
• Original shipping charges are non-refundable unless required by law or the return results from an eligible Fitversal or fulfillment error.

9. Return deadlines

• For arrival-related quality or fulfillment issues, contact Fitversal promptly, preferably within 7 days of delivery, without limiting rights under law or at purchase.
• For an otherwise eligible sizing or change-of-mind return, submit the request within 30 calendar days after delivery.
• After authorization, follow the return instructions and mailing deadline provided. A request submitted on time is not made late because Fitversal sends those instructions after the 30-day window.
• Earlier purchase terms and applicable legal rights remain unaffected.

10. Refund timing

When a refund is approved following any required return and inspection, it is issued to the eligible payment method or another method permitted by applicable law and the original purchase terms. Financial institutions can take additional time to post a refund after Fitversal submits it.

11. Start a request

Use the Fitversal Returns & Exchange Center. If you need help, use Fitversal Support or email support@fitversal.com.