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Fritversal Help Center

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General Information

  • Due to the high influx of orders we receive everyday, sometimes products can sell out. In the event we are out of stock of your item, we will contact you immediately and issue a full refund.

    If only part of your order has sold out, we will offer a partial refund and send the remainder of your order, or a full refund of the entire order if you wish.

  • Still don’t see what you’re looking for? Please email support@fitversal.com , DM or live chat us with your query and one of our Customer Service Team will be in touch within 24hours.

Yes, email us at support@fitversal.com the product, color and size you want. We will inform you through email once your requested item is available. You can also follow us on Instagram @Fitversal.

Currently, there are no physical retailers that stocks our products. However, if you’re interested in being an exclusive Fitversal Staff, feel free to message our friendly staff at support@fitversal.com.

We can't always give a heads up about product restocks as it's always subject to change. To be the first to find out restock dates, keep a close eye on our social media, and sign-up to our newsletter at the bottom of our homepage.

We don't really have set criteria when we choose our athletes, as all our athletes are so unique. The only advice we can offer is to identify what makes you unique and how that unique nature or ability can inspire others to become greater versions of themselves. 

More simply - it's not just about the athlete – It’s about how you can positively influence others.

Make sure you’re following us on social media, tagging us in your post's and repping the Fitversal brand! We’re always on the lookout for new talent.

Click Here to apply for our Influencer Program.

Return & Exchange Information

  • You can return your item to us and place a new order to receive your choice. Alternatively, once your return items are received back at our facility, we can issue you a credit note for the item to repurchase the correct color/size you were after. Items can only be returned within 15 days* of receiving your order. 
  • Please note that if the item has been worn, washed, or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene and wear and tear. 
  • Please return your item(s) to us following the method below: 
  • Before sending your items back, please contact us to notify us of your intent to return your items with your Full name, Order ID number, and the details of all the item(s) you wish to return and why. Our customer service team will then be able to provide you with the returns address and any other details that will assist you in the steps you need to process a return. To get in touch with our customer service team, fill the required information in the ‘Contact Us’ box at the bottom of this page. 
  • REFUNDS: Please note, we do not issue refunds on non-faulty items, only instore credit once your return item is received back at our facility. 
  • Please also ensure that you keep your postal receipt from the post office once your items have been shipped back to us. Your certificate of postage (receipt) will need to be held in a safe place, as you will need this as proof of your return. If you cannot present your receipt upon request as proof of postage,  Fitversal reserves the right to refuse a refund or issue an in-store credit.

  • If the customer fails to provide a receipt of proof of postage upon request, Fitversal reserves the right to refuse store credit or a refund for the item. Fitversal is not liable if any losses incurred when returning your item for replacement. The item is the customer's responsibility until it is received back at our facility. The item will be subject to inspection upon arrival; if deemed unfit for return (worn, washed, or used in any way or falls outside our given timeframe for returns), the item will be refused and returned to the sender.
  • By returning your items, you, the customer, have acknowledged and agreed to cover any costs involved to receive store credit for the value of your goods. It means you will only receive a store credit to repurchase your items for an existing order. The customer will be required to cover any costs involved to reship your goods. We are not the couriers and cannot be held liable for any expenses incurred in using their services.

Before getting started, please make sure you've read through our Refunds & Return before sending your item(s) back to us. After

If you've read through our standards and conditions, your item is not final sale, and is within our 15-day return window, please follow the link below:

Start return process!

After we receive your return, it usually takes us around 3-6 days to process it. Haven’t heard from us yet? Get in touch.

Items bought on sale cannot be refunded or returned for a credit note and will simply be forwarded back to sender.

Once your return package has been delivered to us, please allow our team 5 business days to inspect and process the item(s). 

Refunds: 

Upon your return package's delivery and processing, the cost of the returned item(s) will be issued to the original method of payment used when placing the order. This can take 3-5 business days to process. Please note that return label costs are deducted from the total refund amount for the item(s) being returned. 

If you have any additional questions, please reach out to our Support Team

Once your exchange package has been delivered to us, please allow our team 5 business days to inspect and process the item(s)

Exchanges: 

Exchanges can only be processed for an alternate size — the product and color itself must remain the same. Once the process has begun through our portal, this step will automatically populate for you. If stock for the item is unavailable, a refund for the returned product(s) will be issued. 

If you have any additional questions, please reach out to our Support Team

If for any reason you are not satisfied with the product color or size and want to exchange, please make sure you contact us Support Team. Items must be sent back to us in the original condition unwashed, and undamaged with all tags within 15 days of receiving your order.

Fitversal wants its customer to have a smooth shopping experience. We offer free exchanges for our customers for wrong sizes or faulty product.

Sometimes mistakes do happen! In the event you have received the wrong or a faulty item, please contact our team at support@fitversal.com with your order number for further assistance.

Shipping Information

  • Once you have placed your order.
  • First, you will receive a confirmation email with your order number from us
  • You will then receive a shipping confirmation email, meaning that your order has been shipped and is on it's way! 
  • This email may be followed by emails from us,  notifying you as your order moves closer and closer to its destination.

Be sure to check your order confirmation email! Our fulfillment time frame can be found in there. A typical timeline is 3-6 business days, but this may change depending on high volume events like Black Friday or other holiday events.

Once our fulfillment team packs your order, it will be picked up by the shipping courier and you will be notified via email with your tracking number. Please understand that once your order is fulfilled by our distribution team, it will be in the hands of the courier where delays may be experienced. Unfortunately, this is beyond our control. 

Upon shipping, we automatically send you the courier tracking number at the email address that you provided during registration. If you don’t find the email, please check the spam box. You may also click on this link to track your order within the store 

If you are shopping from our US Site (fitversal.com) and are located outside of the United States, your order may be subject to customs fees/taxes based on the retail value of the package. These fees are not determined by Fitversal and are beyond our control.

If you have questions as to why you are billed certain import fees/taxes, or would like a more detailed outline of what to expect when your package arrives in your country, we recommend contacting your local customs office or the courier that directly billed you.

Payments, Gift Cards, & Discounts

Credit and debit cards:

We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, and Apple Pay.

Payment example picture

PayPal:

If you have a PayPal account, you have a quick and secure payment method. Just type in your password and you're good to go! 

Gift cards:

Whether you've purchased a gift card, won a card in a giveaway, or someone amazing gifted one to you, these are also accepted at checkout! 

 

Please note that repurchased Visa cards cannot be used as a payment method when ordering. We apologize for any inconvenience.

Absolutely! There are no restrictions whatsoever. 


*Please note we are unable to apply gift cards and discount codes to an order once it is placed, we apologize for any inconvenience.

If you paid fully with a gift card:

The amount will be returned to the same gift card you originally used after your refund is processed. 

If you paid partially with a gift card:

The amount will be returned to the gift card used on the order first. Any remaining amount will then be issued to the other form of payment used on the order. 

If you no longer have that gift card code or have additional questions, please contact our Support Team

Only one discount code can be used per order.

For example, if you have a free shipping discount and a 10% discount, choose the one that suits your particular order best, and save the other for next time!

  

*Please note we are unable to apply gift cards and discount codes to an order once it is placed, we apologize for any inconvenience.

Questions With Orders

Confirmations are typically sent within 15 minutes of placing an order. Be sure to check your spam/junk mail folder — sometimes our emails can get lost there. 

Still can't find your confirmation? Not a problem. Just send a ticket to our Support Team so we can assist!

We understand that mistakes can happen during the excitement of ordering. If your order has not yet been fulfilled for shipment, we are able to make the following changes:

  • Swap the color or size of an item/items
  • Update your address
  • Update your email address
  • Cancel an item
  • Cancel the order

*Please note we are unable to apply gift cards and discount codes to an order once it is placed, we apologize for any inconvenience.

Looking for an update on your new gear? Check your order status here!

Sometimes, human error is unavoidable — but rest assured, our Support Team is ready to make it right! Please submit a Contact form with your details (order number, the particular item.) so we can assist you.