Due to the high influx of orders we receive everyday, sometimes products can sell out. In the event we are out of stock of your item, we will contact you immediately and issue a full refund.
If only part of your order has sold out, we will offer a partial refund and send the remainder of your order, or a full refund of the entire order if you wish.
Yes, email us at support@fitversal.com the product, color and size you want. We will inform you through email once your requested item is available. You can also follow us on Instagram @Fitversal.
Currently, there are no physical retailers that stocks our products. However, if you’re interested in being an exclusive Fitversal Staff, feel free to message our friendly staff at support@fitversal.com.
We can't always give a heads up about product restocks as it's always subject to change. To be the first to find out restock dates, keep a close eye on our social media, and sign-up to our newsletter at the bottom of our homepage.
We don't really have set criteria when we choose our athletes, as all our athletes are so unique. The only advice we can offer is to identify what makes you unique and how that unique nature or ability can inspire others to become greater versions of themselves.
More simply - it's not just about the athlete – It’s about how you can positively influence others.
Make sure you’re following us on social media, tagging us in your post's and repping the Fitversal brand! We’re always on the lookout for new talent.
Click Here to apply for our Influencer Program.
Before getting started, please make sure you've read through our Refunds & Return before sending your item(s) back to us. After
If you've read through our standards and conditions, your item is not final sale, and is within our 15-day return window, please follow the link below:
After we receive your return, it usually takes us around 3-6 days to process it. Haven’t heard from us yet? Get in touch.
Items bought on sale cannot be refunded or returned for a credit note and will simply be forwarded back to sender.
Once your return package has been delivered to us, please allow our team 5 business days to inspect and process the item(s).
Refunds:
Upon your return package's delivery and processing, the cost of the returned item(s) will be issued to the original method of payment used when placing the order. This can take 3-5 business days to process. Please note that return label costs are deducted from the total refund amount for the item(s) being returned.
If you have any additional questions, please reach out to our Support Team
Once your exchange package has been delivered to us, please allow our team 5 business days to inspect and process the item(s)
Exchanges:
Exchanges can only be processed for an alternate size — the product and color itself must remain the same. Once the process has begun through our portal, this step will automatically populate for you. If stock for the item is unavailable, a refund for the returned product(s) will be issued.
If you have any additional questions, please reach out to our Support Team
If for any reason you are not satisfied with the product color or size and want to exchange, please make sure you contact us Support Team. Items must be sent back to us in the original condition unwashed, and undamaged with all tags within 15 days of receiving your order.
Fitversal wants its customer to have a smooth shopping experience. We offer free exchanges for our customers for wrong sizes or faulty product.
Sometimes mistakes do happen! In the event you have received the wrong or a faulty item, please contact our team at support@fitversal.com with your order number for further assistance.
Be sure to check your order confirmation email! Our fulfillment time frame can be found in there. A typical timeline is 3-6 business days, but this may change depending on high volume events like Black Friday or other holiday events.
Once our fulfillment team packs your order, it will be picked up by the shipping courier and you will be notified via email with your tracking number. Please understand that once your order is fulfilled by our distribution team, it will be in the hands of the courier where delays may be experienced. Unfortunately, this is beyond our control.
Upon shipping, we automatically send you the courier tracking number at the email address that you provided during registration. If you don’t find the email, please check the spam box. You may also click on this link to track your order within the store
If you are shopping from our US Site (fitversal.com) and are located outside of the United States, your order may be subject to customs fees/taxes based on the retail value of the package. These fees are not determined by Fitversal and are beyond our control.
If you have questions as to why you are billed certain import fees/taxes, or would like a more detailed outline of what to expect when your package arrives in your country, we recommend contacting your local customs office or the courier that directly billed you.
Credit and debit cards:
We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, and Apple Pay.
PayPal:
If you have a PayPal account, you have a quick and secure payment method. Just type in your password and you're good to go!
Gift cards:
Whether you've purchased a gift card, won a card in a giveaway, or someone amazing gifted one to you, these are also accepted at checkout!
Please note that repurchased Visa cards cannot be used as a payment method when ordering. We apologize for any inconvenience.
Absolutely! There are no restrictions whatsoever.
*Please note we are unable to apply gift cards and discount codes to an order once it is placed, we apologize for any inconvenience.
If you paid fully with a gift card:
The amount will be returned to the same gift card you originally used after your refund is processed.
If you paid partially with a gift card:
The amount will be returned to the gift card used on the order first. Any remaining amount will then be issued to the other form of payment used on the order.
If you no longer have that gift card code or have additional questions, please contact our Support Team
Only one discount code can be used per order.
For example, if you have a free shipping discount and a 10% discount, choose the one that suits your particular order best, and save the other for next time!
*Please note we are unable to apply gift cards and discount codes to an order once it is placed, we apologize for any inconvenience.
Confirmations are typically sent within 15 minutes of placing an order. Be sure to check your spam/junk mail folder — sometimes our emails can get lost there.
Still can't find your confirmation? Not a problem. Just send a ticket to our Support Team so we can assist!
We understand that mistakes can happen during the excitement of ordering. If your order has not yet been fulfilled for shipment, we are able to make the following changes:
*Please note we are unable to apply gift cards and discount codes to an order once it is placed, we apologize for any inconvenience.
Looking for an update on your new gear? Check your order status here!
Sometimes, human error is unavoidable — but rest assured, our Support Team is ready to make it right! Please submit a Contact form with your details (order number, the particular item.) so we can assist you.